Policies and Information

Privacy Policy

Last updated: 14/05/2025

1. Introduction

thebeckoffice.co.uk ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website.

2. Data We Collect

We may collect the following types of personal data:

Name, email address, and contact details (if provided via forms)
IP address and browsing behavior (via cookies)
Payment details (if applicable)

3. How We Use Your Data

We use your data to:

Provide and improve our services
Respond to inquiries and customer support requests
Comply with legal obligations

4. Legal Basis for Processing

We process personal data under the following legal bases:

Consent (e.g., when subscribing to newsletters)
Contractual necessity (e.g., processing orders)
Legal obligation (e.g., tax compliance)
Legitimate interests (e.g., website analytics)

5. Data Sharing

We do not sell personal data. However, we may share data with:

Third-party service providers (e.g., payment processors)
Legal authorities when required

6. Data Retention

We retain personal data only as long as necessary for its intended purpose or legal requirements.

7. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

8. Cookies

We use cookies to enhance user experience. You can manage cookie preferences via your browser settings.

9. Contact Us

For privacy-related inquiries, contact us at:
rachel@thebeckoffice.co.uk

Cookie Policy

Last updated: 14/05/2025

1. Introduction

thebeckoffice.co.uk ("we," "us," or "our") uses cookies to enhance user experience and analyse website traffic. This policy explains what cookies are, how we use them, and how you can manage your preferences.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognize your device and remember information about your visit.

3. Types of Cookies We Use

We use the following types of cookies:

Strictly Necessary Cookies – Essential for website functionality (e.g., security, login sessions).
Performance Cookies – Help us analyse website usage and improve functionality.
Functional Cookies – Enable personalization, such as remembering preferences.
Targeting/Advertising Cookies – Used for marketing and advertising purposes.

4. How We Use Cookies

We use cookies to:

Ensure website security and functionality
Improve user experience
Analyse website traffic
Deliver relevant advertisements

5. Managing Cookies

You can manage cookie preferences via your browser settings. Most browsers allow you to:

Delete cookies
Block cookies
Set preferences for specific websites

6. Third-Party Cookies

Some cookies may be set by third-party services, such as analytics providers or advertisers. We do not control these cookies.

7. Changes to This Policy

We may update this policy periodically. Please review it regularly for any changes.

8. Contact Us

For questions about this policy, contact us at:
rachel@thebeckoffice.co.uk

Website Terms & Conditions

Last updated: 14/05/2025

1. Introduction

Welcome to thebeckoffice.co.uk ("we," "us," or "our"). By using our website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Use of Website

You agree to use this website lawfully and responsibly. You must not:

Engage in fraudulent or unlawful activities
Distribute harmful software (e.g., viruses, malware)
Violate intellectual property rights

3. Account Registration (If Applicable)

If you create an account, you must provide accurate information and keep your login credentials secure. We reserve the right to suspend or terminate accounts that violate these terms.

4. Products and Services

If we offer products or services, the following applies:

Prices are listed in GBP (£) and may change without notice
Orders are subject to availability
Refunds and returns are governed by our Refund Policy

5. Payment Terms

Payments must be made securely via our approved payment methods. We do not store payment details.

6. Intellectual Property

All content on this website, including text, images, and branding, is protected by copyright and intellectual property laws. You may not reproduce or distribute content without permission.

7. Limitation of Liability

We are not liable for:

Indirect or consequential damages
Website downtime or technical issues
Losses due to third-party services

8. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR regulations.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.

10. Changes to Terms

We may update these Terms and Conditions periodically. Continued use of the website constitutes acceptance of any changes.

11. Contact Us

For inquiries, contact us at:
rachel@thebeckoffice.co.uk

Accessibility Statement

Last updated: 14/05/2025

1. Introduction

thebeckoffice.co.uk ("we," "us," or "our") is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to improve the user experience for everyone and apply relevant accessibility standards.

2. Accessibility Standards

Our website aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standards to ensure usability for individuals with:

Visual impairments
Motor difficulties
Cognitive impairments or learning disabilities
Hearing impairments

3. Measures Taken

To enhance accessibility, we:

Use clear and simple language
Ensure compatibility with screen readers
Provide alternative text for images
Maintain sufficient colour contrast
Enable keyboard navigation

4. Known Accessibility Issues

While we strive for full compliance, some areas may not yet meet accessibility standards. We are currently unaware of any accessibility issues, but if you come across any, please contact rachel@thebeckoffice.co.uk and we will rectify this immediately.

5. Alternative Access

If you experience difficulties accessing content, please contact us for alternative formats or assistance.

6. Reporting Accessibility Issues

We welcome feedback on accessibility improvements. If you encounter barriers, please contact us at:
rachel@thebeckoffice.co.uk

7. Enforcement Procedure

If you are dissatisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further assistance.

8. Updates to This Statement

We review and update this statement regularly to reflect improvements.

Returns and Refunds Policy

Last updated: 14/05/2025

1. Introduction

At thebeckoffice.co.uk, we aim to provide high-quality products/services. If you are not satisfied with your purchase, this policy outlines your rights regarding refunds and returns.

2. Your Rights

Under UK consumer law, you are entitled to a refund, replacement, or repair if:

The item is faulty or not as described.
The item does not perform as expected.

3. Returns for Online Purchases

If you purchased online, you have 14 days from receiving the item to request a return, even if it is not faulty. You then have another 14 days to return the item.

4. Refund Process

Once we receive the returned item, we will process your refund within 14 days. Refunds will be issued via the original payment method.

5. Exceptions

We do not offer refunds for:

Personalized or custom-made items
Perishable goods (e.g., food, flowers)
Digital downloads once accessed

6. Exchanges and Repairs

If an item is faulty, we may offer a repair or replacement before issuing a refund.

7. Contact Us

For refund or return inquiries, contact us at:
rachel@thebeckoffice.co.uk

IMPORTANT POLICIES AND INFORMATION

Privacy Policy

1. Introduction

2. Data We Collect

3. How We Use Your Data

4. Legal Basis for Processing

5. Data Sharing

6. Data Retention

7. Your Rights

8. Cookies

9. Contact Us

Cookie Policy

1. Introduction

2. What Are Cookies?

3. Types of Cookies We Use

4. How We Use Cookies

5. Managing Cookies

6. Third-Party Cookies

7. Changes to This Policy

8. Contact Us

Website Terms & Conditions

1. Introduction

2. Use of Website

3. Account Registration (If Applicable)

4. Products and Services

5. Payment Terms

6. Intellectual Property

7. Limitation of Liability

8. Privacy and Data Protection

9. Governing Law

10. Changes to Terms

11. Contact Us

Accessibility Statement

1. Introduction

2. Accessibility Standards

3. Measures Taken

4. Known Accessibility Issues

5. Alternative Access

6. Reporting Accessibility Issues

7. Enforcement Procedure

8. Updates to This Statement

Company Information

1. Business Name

2. Sole Trader Name

3. Trading Address

4. Contact Information

5. VAT Registration (If Applicable)

6. Professional Memberships (If Applicable)

7. Legal Compliance

Returns and Refunds Policy

1. Introduction

2. Your Rights

3. Returns for Online Purchases

4. Refund Process

5. Exceptions

6. Exchanges and Repairs

7. Contact Us

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